Frequently Asked Questions
FAQ’s
Should I tip the performer(s)?
Performer tips are never expected, but always appreciated! Our entire cast works hard to provide the best experience for you and your guests, and we love it when our efforts are noticed. In order to “preserve the magic”, it is best to hand any payments or tips to the character attendant after the performance has finished.
Do I need to pay a deposit when booking?
Yes, we require a $50 non-refundable deposit on all in-person events in order to secure your spot on our calendar. Once this is paid, your date and time are set! We require the rest of your total balance to be paid at least one week before the date of the event.
What do I do if I need to reschedule?
No worries! Sometimes life happens, so we suggest you let us know of a “plan b” party date just in case. We will do our best to accommodate you, however, once your deposit has been paid for a specific date, it is transferable, but non-refundable.
How far in advance should I book?
We recommend booking at least one month in advance for birthday parties, but even miracles take a little time! We currently have a small cast and weekends may fill up quickly. We book on a first come, first serve basis, so make sure you secure your date as soon as you can.
Can I book more than one Princess for my event?
Absolutely! Our characters love to appear together (especially our Snow Sisters)! There will be an extra cost per character added on to the total cost of your package.
What areas in Southeast Michigan do you service?
We primarily service Grosse Pointe and St. Clair Shores, and occasionally host events throughout Southeast Michigan. We do service outside of these areas for a small travel fee. If you are located outside of Michigan, we recommend utilizing our Virtual or Remote options!
Do you offer any services for charities or non-profits?
We are committed to sharing the joy of theme-park quality entertainment to all of Southeast Michigan, and we love to work with our community! If you know of a non-profit or organization who would love a bit of extra magic, send us an email on our Contact Us page, we would love to reach out!
Tips for having The Perfect Princess Party!
Invite your guests to arrive about 30 minutes before the Princess is scheduled to arrive.
This allows your guests ample time to arrive and participate in the Princess’s grand entrance! The Princess will seek out the birthday child first, allowing a more private meet & greet before they both enter the party to greet the royal guests.
Prepare an open space for the Princess and your Royal guests to interact.
Our characters often have beautiful ballgowns that take up A LOT of space, and we have lots of fun activities that require some room! It’s never fun to be cramped, so push aside any furniture or objects that might be in the way of the Princess or your guests.
Help us Preserve the Magic!
We want to give you and your family the most authentic and magical experience possible. Each of our trained performers will stay in character from the moment you see them to the moment they depart, but creating a magical environment helps us do our jobs smoothly. We promise that after your character appearance, you’ll believe in magic too!